FAQ Section

If you've got questions, we've got answers! Get answers to the questions that are asked the most about our Super Bowl Weekend event!

 

DO I HAVE TO MAKE PAYMENTS?
Yes! A payment plan is required after initial deposit. All payments, including deposits are non-refundable. A portion of your payments made after full deposit ($100 per person plus cost of flights, if applicable) may be transferable to another trip booked with Mayfield Elite Travel if the request is received prior to the FINAL PAYMENT due date. To make a payment, please visit www.biggamecruise.com/payments.
 


WHEN ARE MY PAYMENTS DUE?
Depending on when you make your initial deposit, the payment schedule is below. If your deposit is received at least 1 day prior to the next due date, you are required to make the payment. 

1st payment of $100 per person ($200 for Single Occupants) is due by April 26, 2019.
2nd payment of $100 per person ($200 for Single Occupants) is due by August 30, 2019.
Final payment is due by November 15, 2019.

Failure to make a payment on time, may result in the reservation being suspended and/or cancelled. If your reservation is cancelled and you later decide to go, your new reservation will be subject to the rates and availability at the time you re-book. To re-book, all late payments must be brought current. In the event the event is sold out, we will place you on a wait list. However, your reservation is not guaranteed and your payments will remain non-refundable. 
 
 
HOW DO I MAKE A PAYMENT?
A payment link was provided to you in your invoice. You can also make a payment by visiting www.biggamecruise.com/payments. You will need your confirmation number to make your payment. Please check your email for your confirmation number.

 
I MADE A PAYMENT ONLINE, WHEN WILL I RECEIVE A CONFIRMATION?
Typically, a receipt invoice is sent to you immediately. At times, however, it may take up to 2-3 business days to process your payment. Once your payment has been successfully processed, you will receive an email confirmation.
 
 
WHAT HAPPENS IF I MISS A PAYMENT?
Payment reminders will be sent to all guests booked. Missed payments will lose their guaranteed pricing and run the risk of reservation being cancelled. Reservations cancelled due to non-payment are not eligible for a refund and are non-transferable. If your reservation is cancelled and you later decide to go, your new reservation will be subject to the rates and availability at the time you re-book. To re-book, all late payments must be brought current. In the event the event is sold out, we will place you on a wait list; however, your reservation is not guaranteed and your payments will remain non-refundable. 
 


WHEN IS THE FINAL PAYMENT DUE?
All final payments are due on or before November 15, 2019. If you book after this date, your final payment is due within 24 hours of deposit, unless an alternate payment plan is approved (fees may apply).
 


WHAT IF I AM LATE MAKING MY FINAL PAYMENT?
Final payments not received by November 15, 2019 (or within 24 hours of deposit for those who book after this date) will be assessed a one-time $55 late fee. Final payments not received by December 6, 2019 will be assessed a $110 late fee.  Final payments not received by December 20, 2019 will result in cancellation without refund.

 

WHAT IF I NEED TO CANCEL MY TRIP?
All deposits and subsequent payments are non-refundable. If you cancel before November 15, 2019, you may be eligible to transfer your payments, not including full deposit ($100 per person plus cost of flights, if applicable) to another trip you book with Mayfield Elite Travel within 12 months of your original booking date. Your cancellation must be received in writing prior to November 15, 2019. After this date, please refer to the terms & conditions of your travel insurance policy (if applicable). 

If your reservation is cancelled and you later decide to go, your new reservation will be subject to the rates and availability at the time you re-book. In the event the event is sold out, we will place you on a wait list. However, your reservation is not guaranteed and your payments will remain non-refundable. 


WHAT IF I NEED TO REPLACE SOMEONE?
Name changes are $100 per occurrence. 14 days prior to the event, name changes are $250 per occurrence. 3 days prior to the event, name changes are not allowed.

Please note, complete name changes of everyone on the reservation is not allowed. At least 1 original traveler must remain on the reservation at all times, otherwise this is considered a cancellation, not a name change.


Instructions to change a name:
1.    Click here to access the reservation form.
2.    In Steps 1 & 2: please list only the information for the NEW roommate
3.    In Step 4: leave blank and use the payment link to submit your payment 
4.    In Step 5: please write the name(s) on the reservation (person currently booked) he/she is adding to

 
 

DO I NEED TRAVEL INSURANCE?
We recommend that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. For your convenience, we offer and recommend travel protection.  For more information on the available plans or to enroll, please click here.  
 
 

DO I NEED A PASSPORT FOR THIS TRIP?
Passports are required for all travel outside the US, including this trip. To be considered valid, your passport expiration date must be at least 6 months after the date in which you are scheduled to return to the US. 

 

 

WHAT TYPE OF TRAVEL DOCUMENTS DO I NEED?
Passports are required, for all travel outside the US, including this trip. To be considered valid, your passport expiration date must be at least 6 months after the date in which you are scheduled to return from the US. If you are not a US citizen, you may be required to obtain a VISA. Please contact our office at 949-328-6919 for more information on VISA requirements. All travelers will also need a major credit card to check-in to the resort. 

      

 

WILL I BE CHARGED ANY FEES FOR MAKING CHANGES TO MY RESERVATION?
Mayfield Elite Travel, LLC has the right to assess service fees for services requested in excess of basic service to your reservation. These requests include, but are not limited to, refund requests for over-payments, multiple name changes, multiple trip changes, adding special service items to your reservation, and late payments. Mayfield Elite Travel, LLC's service fees start at $10 & go up depending on the request. Service fees must be paid prior to the service being rendered. These fees may be in addition to fees charged by cruise line, hotel or airlines and are non-refundable.

 

 

DO I NEED TO COMPLETE AN ONLINE CHECK IN PRIOR TO MY TRIP?
No, an online check-in is not required for the Cabo Turn Up. All guests will check in onsite. Guests will receive detailed check-in instructions approximately 30 days prior to the event.


 

HOW MANY PIECES OF LUGGAGE CAN I BRING?
Guests are not limited to the number of luggage they can check in at the hotel. However, we encourage you to contact your airline to inquire about baggage fees and limits.


 

IS AIRPORT TRANSPORTATION INCLUDED WITH MY RESERVATION? 
If you booked both our hotel and party package combo, airport transfers are included in your reservation. If you booked your hotel separately, you will need to purchase your own round-trip airport transportation. Instructions for accessing your transportation will be sent approximately 30 days prior to the event.


 

ARE KIDS ALLOWED AT THE EVENT?
While some of the hotels do allow minors to be at the resort, all events associated with the Cabo Turn Up have a minimum age of 18 years and older. 
 
 
 

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Email: Reservations@mayfieldelitetravel.com

Florida Seller of Travel Ref. No. ST15578 
California Seller of Travel No. 2090937-50 
Washington UBID No. 603189022 
Iowa Registered Agency # 1202

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